Pilot LMS
✦ Maverick — the AI case-entry agent

Your lab grows only
as fast as you can type.

Before a tech ever touches a case, someone enters it by hand — matching the doctor, picking products, setting the due date. Invisible, repetitive work that quietly caps your turnaround, your payroll, and how much you can grow.

Your intake ceiling
cases entered per month
Staffing ceiling
What you process Demand you can't reach

One trained person tops out near 3,000 cases a month. Past that, you hire, train, and wait — or you turn the work away.

You already know this feeling

It's 8 a.m. The queue is already full.

None of it is hard. It's just relentless — and it never stops arriving.

A fresh stack of scans and mailed RXs, already waiting.

Squinting at handwriting to guess the shade.

“Which Dr. Lee — the group, or the solo office?”

A remake nobody caught until it shipped.

Maria’s out today, so everything backs up.

The queue refills faster than anyone can clear it.

Every one of these costs you minutes, accuracy, and turnaround — the one thing doctors actually notice.

Make the invisible visible

Case entry is just taking an order.

Picture the drive-thru. A customer describes what they want in their own words; someone translates it into menu items and fires it to the kitchen. Case entry is the exact same job — your “menu” is your products, your “customer” is a doctor, and a mistake becomes a remake.

01
An order comes in
At the drive-thru
“Double-double, no onions.”
At your lab
A scan lands or a paper RX arrives.
02
Someone translates it
At the drive-thru
The cashier maps it to menu items and flags anything missing.
At your lab
Staff map it to your products, the right doctor, and a due date — chasing anything unclear.
03
It’s fired to the line
At the drive-thru
The kitchen cooks it in the right order.
At your lab
Tasks route to the right benches, in sequence.

Simple once. Hundreds of times a day, by hand, it's a full-time job — and every misread turns into a remake.

The real cost

The math doesn't bend.

These aren't soft numbers. They're the hard limits every growing lab runs into.

4–5 min
to enter a single case by hand
~3,000
cases/month — one trained person’s ceiling
$45–50k
per case-entry hire, every year
3–4 wks
to ramp a new hire to full speed
Someone’s out sick

Entry stops. Cases pile up. Turnaround — the thing doctors notice — slips.

Volume spikes

Entry becomes the bottleneck while your benches sit ready to work.

Volume dips

You’re paying full-time wages for someone idle between cases.

Manual case entry is a cap — and a tax — on your growth.
The fix

So we built Maverick.

Maverick is an AI agent trained to behave like your best case-entry employee. It knows your customers, your products, and your lab's rules — and enters physical and digital cases in seconds. You review; you don't retype. The ceiling comes off.

Maverick
Case Entry · AI Agent
Auto-analysis ON
0:14
You said"Crown for Dr. Chen, M. Alvarez, tooth 14, A2, two weeks"
Maverick is filling in
CustomerRiverside Dental · Dr. Emily Chen
ProductsZirconia Crown · Layered · Shade A2
Also suggesting
Hold suggestedAwaiting shade confirmation
Possible remakeTooth #14 · same patient · 14 days ago
Draft message readyHi Dr. Chen, we received your case…
Exception task suggestedAssign to front office for review
Physical cases

Speak the Rx.
Case entered.

Skip the manual typing from a paper Rx. Speak the important details out loud and Maverick interprets and fills in the case. Prefer typing? A text prompt works just as well.

Speech-to-Case Text prompts
Rx · 04/12
Dr. Chen · Riverside Dental
"Crown, M. Alvarez, tooth 14, shade A2, due in two weeks…"
Case entered in ~15 seconds
All fields filled · Suggestions ready for review
Digital cases

Digital impressions,
handled automatically.

From the scan landing in Pilot to a finished design syncing back, the digital path runs on its own — and Maverick does the entry in the middle.

Step 1 · Ingest

Cases flow in the moment they're scanned

Connect your intraoral scanners — iTero, 3Shape, Medit, and DS Core — and new cases land in Pilot automatically, ready to analyze. No portal-hopping, no manual downloads, no re-keying.

Cases flow in automatically Auto
iTeroCase #4129✦ Analyzed
3ShapeCase #4130✦ Analyzed
MeditCase #4131✦ Analyzed
DS CoreCase #4132✦ Analyzed
Step 2 · Enter

Maverick handles the entire entry

The instant a digital case arrives, Maverick reads it and fills it in — matching the doctor, selecting products, flagging holds, drafting the doctor message, and suggesting the exception task. You review, you don't retype.

Maverick handles the complete entry
Matches the customer
From your full doctor book
Selects the right products
Primary, secondary, accessories
Flags for hold if needed
Missing shade, unclear prep, etc.
Drafts a message to the customer
Ready to send or edit
Suggests an exception task
Assigned, contextualized, ready
Step 3 · Upcoming

A closed loop with exocad

When a case is approved it flows straight into exocad for design — and when the design is finished, it syncs back into Pilot automatically. A bi-directional loop with zero manual handoffs.

Upcoming
exocadexocad bi-directional sync
1
Case approved
In Pilot
2
Pushed to exocad
Auto-synced
3
Design complete
exocad notifies
4
Synced back
Into Pilot case
The platform underneath

Maverick is built on the
best LMS in the lab.

Maverick isn't a bolt-on or a thin wrapper. It runs on Pilot — a modern, proprietary lab management system we built from the ground up, with best-in-class tools for case entry and every other part of lab administration. That foundation is exactly why the agent is so accurate: it reads and writes in the same system your team runs on every day.

ROI Calculator

See what you'd save
on case entry.

Roughly 3 minutes per case by hand versus ~15 seconds with Maverick. Drag your monthly volume to see the time and money you get back.

$/hr
500
1005k10k20k
$390
Saved / month
$4.7k
Saved / year

≈ 23 hrs/mo back at $17/hr. Estimate only — actual results vary by workflow and volume.

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