One system for every case, task and doctor.
Pilot is the lab management system built for dental labs: case processing, production, customer support, automations and analytics on one modern platform.
Every case, from intake to shipped.
Stay in command of digital impressions, product detail, production tasks, and doctor communication, in one unified flow.
- Filter ViewsFind any case in seconds
- ListsOrganize cases your way
- Case TasksTrack every step of production
- Line ItemsDetailed product-level tracking
- 3D ViewerVisualize digital cases in-browser
- Automated WarningsCatch issues before they become problems
- CommunicationKeep conversations tied to the case
- IOS IntegrationsSeamless digital impression workflows
See the whole floor at a glance.
Schedule, assign, track, and optimize work across every workstation, in-house or outsourced.
- Production Schedule BuilderAutomate your entire production calendar
- Task CommunicationContext where the work happens
- OutsourcingManage partner labs with full traceability
- Kanban BoardsVisual production at a glance
- SLA SupportHit every deadline, every time
The My Work page is available as seats on any plan. See pricing
Keep doctors happy, effortlessly.
Inboxes, billing relationships, portal access, and service expectations, all connected in one place.
- InboxAll customer communication in one place
- ConversationsEmail directly from the platform
- Customer PortalSelf-service that reduces your support load
- SLA SupportPrioritize what matters most
- Customer StructureThe most flexible customer structure for dental labs
Inbox is available as seats on any plan. See pricing
Outsourcing partners, tracked end to end.
Vendor profiles, 3rd-party orders, expenses, a vendor portal, and billing in both directions, so work and money leaving your lab stay visible.
- Vendor ProfilesEvery partner gets a full profile
- 3rd-Party OrdersTrack every order in and out of your lab
- ExpensesMoney-out tracking, traceable to cases
- Vendor PortalA login for every partner
- Vendor BillingContracts, invoices, bills, and payments
Source
A case received from a vendor
Pilot creates
Invoice to the vendor
Outsourced
A case sent to a vendor
Pilot creates
Vendor bill and expense
Parts
Pucks, resin, abutments
Pilot creates
Vendor bill and expense
Run your lab on rules, not reminders.
Define a rule once and the system handles the rest, from billing and case entry to task assignment and doctor communication.
- BillingInvoice accurately without the manual work
- CRMStrengthen doctor relationships on autopilot
- CasesEliminate repetitive case entry tasks
- TasksKeep production moving without intervention
- ConversationsRoute and respond to messages intelligently
When
A product is added
Then
Assign the production template
When
A task is completed
Then
Update the case status
When
Information is missing
Then
Apply a hold reason
When
A case ships
Then
Notify the doctor
Turn lab data into decisions.
Full visibility into production performance, financial health, and operational bottlenecks.
- PowerBI-like ReportsEnterprise-grade reports without the complexity
- Customizable DashboardsYour KPIs, front and center
- DB AccessFull control over your data
Plugs into the tools you already use.
Scanners feed cases in, design software and carriers connect to production, and your accounting and BI tools read from the same data.
Intraoral scanners
Design software
Billing and payments
Shipping
Analytics and BI
